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Hello everyone,

I just wanted to get someone's experience with the ford buy back option. I recently submitted my claim on Saturday and was advised I would get an answer in 15 days. I own a 2018 Eco boost with the performance package and 10 speed auto. For the last 3 years, the transmission has never been quite right. There is a lot of clunky shifts, delay from reverse to drive, and the transmission feeling jerky (pulls forward aggressively). It has been quite annoying and I learned to live with it but I can't anymore, especially for how much I pay. I have taken it to my Ford dealer numerous times. Never been modified nor looked at by another dealer. The first two times they reset the transmission computer and uploaded new solenoid strategies and new fluid. The third time they replaced and ordered all new components inside the transmission and reset the transmission computer and once again uploaded new solenoid strategies and new fluid. These repairs were made all under warranty. My car is currently at the dealer and although I love it, I am over the issues. I am hoping that all my attempts at reporting the problem will be sufficient for a lemon case here in California. For those of you who have had a similar experience, what can you share? And to recap, the vehicle has been at the dealer for a total of 30+ days combined with all the times I have left it there and currently is there.

On a side note, what can I expect in a buy back process? I would love to purchase another Mustang.
 

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My gf's 2019 10 spd also feels very rough for only having 23k miles. The delay going into drive or reverse when cold is pretty significant and it just feels clunky overall sometimes. Interested in your resolution.
 

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My Son has a new GT with the similar transmission problems. Hard downshifts when coming to a stop. Has problems downshifting during normal driving when you want to speed up just a little. Press on the accelerator and it kind of luggs down and barely accelerates. If you push down just a LITTLE bit more, the thing shifts down 2 or 3 gears and goes into dragster mode (WAY too much***) and tries to tear the tires off. Has an appointment with the dealer later this month because they are backed up with trans problems at all the dealers.
The trucks are having big problems with the 10 speeds also. They have a service bulletin and service procedure for dealer rebuilding the transmissions that I personally think is stupid. It would be much faster and the quality results would be better if they just swapped in a new transmission and sent the defective one back to the transmission plant where it could be analyzed and rebuilt by people that are familiar with it. Some Goober at a dealer that has to spread it out over his questionable workbench and gets paid warranty price per job instead of by hours spent, is probably going to miss something or make it worse.
A friend of mine quit his dealer job over transmission jobs paid by the piece instead of hourly wages. It ALWAYS took more time than the manual said and there was always delays because of parts on backorder. The customers and the dealers are BOTH getting the short end of the deal because the factory keeps denying there is a problem till it gets way out of control. Not good for future business or keeping 'loyal to the brand name' customers happy. 😕
 

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Hello everyone,

I just wanted to get someone's experience with the ford buy back option. I recently submitted my claim on Saturday and was advised I would get an answer in 15 days. I own a 2018 Eco boost with the performance package and 10 speed auto. For the last 3 years, the transmission has never been quite right. There is a lot of clunky shifts, delay from reverse to drive, and the transmission feeling jerky (pulls forward aggressively). It has been quite annoying and I learned to live with it but I can't anymore, especially for how much I pay. I have taken it to my Ford dealer numerous times. Never been modified nor looked at by another dealer. The first two times they reset the transmission computer and uploaded new solenoid strategies and new fluid. The third time they replaced and ordered all new components inside the transmission and reset the transmission computer and once again uploaded new solenoid strategies and new fluid. These repairs were made all under warranty. My car is currently at the dealer and although I love it, I am over the issues. I am hoping that all my attempts at reporting the problem will be sufficient for a lemon case here in California. For those of you who have had a similar experience, what can you share? And to recap, the vehicle has been at the dealer for a total of 30+ days combined with all the times I have left it there and currently is there.

On a side note, what can I expect in a buy back process? I would love to purchase another Mustang.
Having done Lemon Law work in California, I can tell you this: To meet the "presumption" of a lemon, a car must have a defect that seriously impairs the use, value or safety of it. It must also have had four unsuccessful repair attempts and a combined time out of service of thirty days. And one of those repair attempts has to have had Ford Field Technical Specialists involved. It sounds like your case may meet the presumption? Also, in California, if a manufacturer has an arbitration program in place, one must go through that program, prior to seeking legal remedies. My experience comes from having sat on Ford's Dispute Settlement Board. I served from 2000-2003. That was the era of the 6.0L diesel. We ordered tons of buybacks on those! I don't know if Ford has an arbitration program now, but if they do, you'll have to use it. Ford may decide, prior to any proceedings, to get you out of the car. Hopefully, that will be the case. I've reviewed many cases, where the dealer did a bunch of repairs, not really knowing what they were doing. This basically builds a Lemon Law case, without Ford Motor Company knowing anything about it. That's why they want a Field Engineer to have a shot at repair. See what they say and go from there.

Make sure to keep us posted on the progress of this situation.
 
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